We know how frustrating and disheartening it could be when MTN deducts your airtime without you using it; hence, we have designed this article to guide you on different measures that you can take to stop MTN from deducting your credit.
There are different reasons why MTN may be deducting your credit, such as an active subscription on your line, a background app running on your device, automated airtime auto-renewal services, etc. However, you can stop MTN from deducting your credit by deactivating unnecessary active services on your MTN line, disabling auto-renewals, or contacting the MTN customer support centre.
Why is MTN deducting my airtime whenever I recharge?
There are different reasons why MTN may deduct your airtime when you recharge. Some of the reasons are outlined below:
- Subscription to MTN services: If you subscribe to MTN services, they will deduct your airtime when you recharge to renew your subscription.
- Background app running: If your phone app is running in the background, it may consume all your data, and subsequently, it will start consuming your airtime.
- Automated airtime transfer: If you activate automated airtime transfer or sharing features, your data may be deducted whenever you recharge.
Why You Should Stop MTN From Deducting Your Credit
Even without being told, we all know that it is very important to stop MTN from deducting your airtime. This is vital because when you stop MTN from deducting your airtime, it will help you to save costs and at the same time get value for the money that you spend on buying the airtime. Not only that, if you stop them from deducting your airtime, you will be able to use your airtime effectively, and your airtime won’t finish suddenly again.
How to Stop MTN from Deducting My Credit
If you are tired of frequent airtime deductions from MTN, there are different ways that you can stop them from further deductions, such as stopping all active subscriptions on your line, disabling auto-renewal, deactivating MTN Share services, contacting the MTN support centre, etc. However, you may need to use more than one of these methods to stop all forms of deductions from your MTN line. Or you may only need one of the methods to stop the deduction, depending on what led to the deductions. Nevertheless, we are going to discuss these methods one after the other so that you can know how to use them to stop airtime deductions on your MTN line.
1. Deactivate Unwanted Subscriptions
The first step that you can take to stop MTN from deducting your airtime is to check for all the active services on your line and unsubscribe to the unnecessary ones. Sometimes, you may mistakenly activate MTN services that you don’t even need, which may lead to automatic deduction of your airtime.
What you should do is dial *305# on your MTN line, select the first option, and you will be able to see all the active services on your line. Now, you can deactivate the ones that you don’t need, or better still, you can deactivate all the services if you don’t need them. You can stop all the unwanted subscriptions on your MTN line by selecting the ‘Cancel All’’ option.
2. Disable Auto-Renewals on your MTN Line
Another method that you can use to stop MTN from deducting your airtime is to deactivate all auto-renewal services on your MTN line. If you activate auto-renewal services on your MTN line, once the service is about to expire, it will renew itself automatically by using your airtime.
This means that you need to disable any auto-renewal services on your MTN line. You can do that by sending the opt-out keyword to 312. Once you send it, the auto-renewal will be deactivated automatically.
3. Deactivate MTN Share
You can also stop MTN from deducting your airtime by deactivating MTN Share on your line. If you normally share your MTN data with your family and friends, you may have activated the automated airtime sharing features on your MTN line, which may lead to instant deduction of your airtime when you recharge. So to stop this, you should start sharing your airtime with other people.
4. Contact MTN Support Centre
If you tried all the methods that we discussed above and none of them worked for you, the next option that you should try is contacting the MTN support centre and laying your complaint to them. You can reach out to them by calling 180. Once you reach out to them, inform them that they normally deduct your airtime once you recharge, and they will be able to help you to fix the issue. Alternatively, you can also contact them through their social media platforms, like Twitter, Instagram, Facebook, or any other means that are suitable for you.
How to Cancel All Subscriptions on MTN
You can cancel all your MTN subscriptions by dialling *305# and deleting all the active services on your MTN line or by choosing the cancel all option. Once you do this, all the active subscriptions on your MTN line will be cancelled.
How to Stop MTN from Deducting My Credit on iPhone
If you are using an iPhone, you can stop MTN from deducting your credit by deactivating all unnecessary subscriptions on your line and ensuring that there is no background app on your iOS device that is consuming lots of data because that may result in automatic consumption of your airtime when your data finishes.
